Fundamental elements for this quadrant include:

Meaningful Engagement of Lived and Living Experience
People and the communities they are a part of are deeply impacted by the systems that drive and influence their health. However, they are often not included in the process to create or restructure programs and policies designed to help them. Policies and programs must be driven by communities so that efforts remain connected to the people they intend to serve, enhancing the influence and effectiveness of policies and programs. Meaningful engagement of people and communities with lived and living experience serves as a powerful vehicle for bringing about changes that will improve the health of the community and its members.
Anticipating Future National Needs (National Relevance)
In Canada’s decentralized health system, our role is to build partnerships to support essential health system functions and facilitate mobilization and collaboration on priority issues. CCSA’s projects are relevant to pan-Canadian questions and objectives and are national in scope.
Continuous Improvement
Continuous improvement is the ongoing process of analyzing performance, identifying opportunities for enhancement, and making incremental changes. By analyzing and fine-tuning CCSA’s processes, programs and services, we become increasingly efficient in delivering on our mandate and make a greater impact within the communities we serve. (Note: Continuous improvement overlaps into Culture of Transparency)
Learn more about the other three Quadrants of Culture:
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Guidance, Tools and Resources
CCSA produces research-based publications, tools, and resources to support evidence-based decision-making on substance use health issues. Select your area of interest from the categories below to learn more:
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Substances
CCSA produces a variety of substance use- and addiction-related publications for researchers, policy makers and health service providers. We provide guidance to decision makers through harnessing the power of research, collecting and organizing knowledge, and bringing together diverse perspectives.
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Health and Public Safety
CCSA conducts research, develops tools and resources, and produces targeted materials to support evidence-based decisions and public policy. Review our key resources on health and public safety in relation to substance use health and addiction issues.
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People and Communities
CCSA is dedicated to the health and well-being of individuals and communities, focusing on the impact of substance use across the lifespan, the perspectives of people with lived experience, and the roles of stigma, sex and gender, and educators in substance use health.