In collaboration with substance use professionals across Canada, CCSA identified seven job clusters that reflect roles common to the substance use field.
Competency Profiles
A basic step in a competency-based approach to workforce development is to define the competencies required to perform a job successfully. A competency profile is a list of the competencies that are critical for a specific job. The profiles can be used to develop or revise job descriptions.
A competency profile includes:
- A brief description of the tasks associated with the job
- A sample list of job titles
- A sample list of critical competencies for the job
- A suggested proficiency level for each competency
In the tables below, sample competency profiles have been created for each job cluster. These profiles are meant to be guides that are reviewed and adapted for a given setting or organization.
Resources Included in Each Profile
Adapting the Proficiency Profiles
Since organizations differ in workload and staffing needs, competency requirements can differ from one organization to the next. This tool outlines the steps to adapt a competency profile to reflect the competency needs of a specific job.
Interview Tools for Job Clusters for Behavioural Competencies
Sample interview questions focusing on behaviour for the generic competency profile of each job cluster. Before using it, review the suggested competency profile to determine if it is relevant. Use the Adapting the Proficiency Profiles tool if changes are needed.
Performance Management Tools for Common Job Clusters for the Behavioural Competencies
These are process guides and templates for conducting employee performance reviews for generic job clusters. Each provides a selection of sample performance objectives for the competencies in the job cluster competency profile. Before using it, review the suggested competency profile to determine if it is relevant. Use the Adapting the Proficiency Profiles tool if changes are needed.
Behavioural Competency Profile Matrix for Job Clusters
A sample matrix of competencies has been selected at relevant proficiency levels for each job cluster. This matrix is provided as an example and intended to be adapted to specific job descriptions and settings. Download the matrix table to view levels of proficiency by occupational cluster.
Navigate by job clusters using the tabs below.
Administrative Support
Description:
Sample Job Titles:
Administrative Assistant, Office or Clerical Support Staff Administrator, Regional Administrator, Clinic Technician, Office Manager
Sample Competency Profile:
| Core Competencies | Proficiency Level (1 to 4) |
|---|---|
| Adaptability and Flexibility | 1 |
| Analytical Thinking and Decision Making | 1 |
| Continuous Learning | 2 |
| Culturally Safe and Anti-Oppressive Practice | 1 |
| Effective Communication | 2 |
| Ethical Conduct and Professionalism | 1 |
| Interpersonal Rapport | 2 |
| Person-Directed Care | 1 |
| Planning and Organizing | 2 |
| Self-Care | 2 |
| Self-Management | 2 |
| Teamwork and Cooperation | 2 |
Resources
Adapting the Proficiency Profiles
Counselling
Description:
Provides counselling services to individuals, groups and family members for substance use, as required. Liaises with other substance use professionals to create treatment plans for a broad range of substance use issues.
Sample Job Titles:
Counsellor, Addictions Counsellor, Alcohol and Drug Counsellor, Substance Use Counsellor, Intake Counsellor, Therapist, Clinical Therapist, Recreation Therapist, Specialist Practitioner (e.g., physician or nurse trained in substance use and mental health)
Sample Competency Profile:
| Core Competencies | Proficiency Level (1 to 4) |
|---|---|
| Adaptability and Flexibility | 3 |
| Analytical Thinking and Decision Making | 3 |
| Continuous Learning | 2 |
| Culturally Safe and Anti-Oppressive Practice | 3 |
| Effective Communication | 3 |
| Ethical Conduct and Professionalism | 2 |
| Interpersonal Rapport | 3 |
| Person-Directed Care | 3 |
| Self-Care | 3 |
| Self-Management | 2 |
| Teamwork and Cooperation | 2 |
Resources
Adapting the Proficiency Profiles
Education/Training
Description:
Develops and delivers education and awareness programs around substance use health and associated topics to a wide range of individuals, groups and audiences. Utilizes various activities and approaches, coupled with creativity, to relay knowledge to individuals, groups and audiences. Monitors the emotional, mental, physical and social health of students and provides support when needed. Ensures that students are connected with appropriate external supports if their needs extend beyond what the educator role can provide.
Sample Job Titles:
Teacher, Guidance Counsellor, Nutrition Educator, Substance Use Educator
Sample Competency Profile:
| Core Competencies | Proficiency Level (1 to 4) |
|---|---|
| Adaptability and Flexibility | 4 |
| Analytical Thinking and Decision Making | 3 |
| Collaboration and Network Building | 3 |
| Continuous Learning | 4 |
| Creativity and Innovation | 3 |
| Culturally Safe and Anti-Oppressive Practice | 4 |
| Developing Others | 3 |
| Effective Communication | 3 |
| Ethical Conduct and Professionalism | 3 |
| Interpersonal Rapport | 3 |
| Planning and Organizing | 3 |
| Self-Management | 3 |
| Self-Motivation | 3 |
| Teamwork and Cooperation | 3 |
Resources
Health Promotion
Description:
Develops and delivers education and awareness programs in the substance use field to a wide range of individuals, groups and audiences. Assesses emerging substance use issues in targeted groups to develop timely and effective education and awareness strategies. Works closely with other agencies and community coalitions to develop, deliver and evaluate substance use awareness initiatives and education programs.
Sample Job Titles:
Health Promotion Specialist, Health Education Specialist, Prevention Specialist and Coordinator, Health Educator, Health Promotion and Protection Specialist, Specialist Practitioner (e.g., physician or nurse trained in substance use and mental health)
Sample Competency Profile:
| Core Competencies | Proficiency Level (1 to 4) |
|---|---|
| Adaptability and Flexibility | 3 |
| Analytical Thinking and Decision Making | 2 |
| Collaboration and Network Building | 3 |
| Continuous Learning | 3 |
| Creativity and Innovation | 3 |
| Culturally Safe and Anti-Oppressive Practice | 3 |
| Developing Others | 3 |
| Effective Communication | 3 |
| Ethical Conduct and Professionalism | 2 |
| Interpersonal Rapport | 3 |
| Leadership | |
| Person-Directed Care | 2 |
| Planning and Organizing | 3 |
| Self-Care | 2 |
| Self-Management | |
| Self-Motivation | 2 |
| Teamwork and Cooperation | 2 |
Resources
Adapting the Proficiency Profiles
Person-to-Person Support
Description:
Leverages own lived or living experience with substance use to provide nonclinical assistance grounded in experiential knowledge to people with substance use concerns. Provides emotional and other types of encouragement and support and shares own knowledge, experiences and coping strategies.
Sample Job Titles:
Peer Support Worker, Harm Reduction Worker, Community Engagement Specialist, Peer Mentor, Peer Group Support Worker, Peer Recovery Support Specialist, Experiential Worker
Sample Competency Profile:
| Core Competencies | Proficiency Level (1 to 4) |
|---|---|
| Adaptability and Flexibility | 3 |
| Analytical Thinking and Decision Making | 2 |
| Collaboration and Network Building | 3 |
| Continuous Learning | 3 |
| Creativity and Innovation | 2 |
| Culturally Safe and Anti-Oppressive Practice | 3 |
| Effective Communication | 2 |
| Ethical Conduct and Professionalism | 2 |
| Interpersonal Rapport | 3 |
| Person-Directed Care | 3 |
| Planning and Organizing | 3 |
| Self-Care | 3 |
| Self-Management | 3 |
| Self-Motivation | 1 |
Resources
Adapting the Proficiency Profiles
Public Safety
Description:
Ensures the safety and security of all people, as well as the broader environment and community. Adopts an integrated approach when responding to people with substance use concerns by ensuring that there is collaboration between the public safety sector, the health sector and the social services sector. Is familiar with the different support services that are available to people with substance use concerns and provides this information where appropriate.
Sample Job Titles:
Intake Worker, Corrections Officer, Parole Officer, Police Officer, Ambulance (e.g., Paramedic) and Rescue Personnel, Border Services Officer, Communications and Dispatch Specialist
Sample Competency Profile:
| Core Competencies | Proficiency Level (1 to 4) |
|---|---|
| Adaptability and Flexibility | 3 |
| Analytical Thinking and Decision Making | 3 |
| Collaboration and Network Building | 2 |
| Continuous Learning | 3 |
| Creativity and Innovation | 2 |
| Culturally Safe and Anti-Oppressive Practice | 3 |
| Effective Communication | 3 |
| Ethical Conduct and Professionalism | 3 |
| Interpersonal Rapport | 3 |
| Leadership | 3 |
| Person-Directed Care | 3 |
| Planning and Organizing | 2 |
| Self-Care | 3 |
| Self-Management | 2 |
| Self-Motivation | 3 |
Resources
Adapting the Proficiency Profiles
Senior Management
Description:
Provides overall direction in all aspects of an agency’s functioning and all services it provides. Provides leadership in the development and implementation of strategic and operational plans; manages finances, HR strategy and public relations.
Sample Job Titles:
Executive Director, Clinical Director, Program Director, Program Manager, Controller
Sample Competency Profile:
| Core Competencies | Proficiency Level (1 to 4) |
|---|---|
| Adaptability and Flexibility | 4 |
| Analytical Thinking and Decision Making | 4 |
| Collaboration and Network Building | 4 |
| Continuous Learning | 4 |
| Creativity and Innovation | 4 |
| Culturally Safe and Anti-Oppressive Practice | 4 |
| Developing Others | 4 |
| Effective Communication | 4 |
| Ethical Conduct and Professionalism | 4 |
| Leadership | 4 |
| Person-Directed Care | 4 |
| Planning and Organizing | 4 |
| Self-Care | 4 |
| Teamwork and Cooperation | 4 |
Resources
Adapting the Proficiency Profiles
Supervision
Description:
Provides direction for development, functioning and evaluation of program services and staff. Oversees and evaluates the quality and efficiency of services and provides supervision to staff. Works in conjunction with management to develop and deliver the goals and objectives of the organization.
Sample Job Titles:
Clinical Supervisor, Non-Clinical Supervisor, Senior Counsellor, Lead Clinician, Manager, Coordinator, Specialist Practitioner (e.g., physician or nurse trained in substance use and mental health)
Sample Competency Profile:
| Core Competencies | Proficiency Level (1 to 4) |
|---|---|
| Adaptability and Flexibility | 3 |
| Analytical Thinking and Decision Making | 3 |
| Continuous Learning | 3 |
| Creativity and Innovation | 3 |
| Culturally Safe and Anti-Oppressive Practice | 3 |
| Developing Others | 3 |
| Effective Communication | 3 |
| Ethical Conduct and Professionalism | 3 |
| Interpersonal Rapport | 3 |
| Leadership | 3 |
| Person-Directed Care | 3 |
| Planning and Organizing | 3 |
| Self-Care | 3 |
| Teamwork and Cooperation | 3 |
Resources
Adapting the Proficiency Profiles
Support and Outreach
Description:
Provides encouragement, emotional support, help and advice on practical matters to individuals, their families and communities. Coordinates support and outreach activities that may include coordinating substance use and related services, counselling, brief assessment and referral, conducting education and information sessions, monitoring and supporting daily activities of individuals affected by substance use.
Sample Job Titles:
Support Worker, Outreach Worker, Alcohol Worker, Drug Worker, Substance Use Worker, Drug Outreach Worker, Substance Use Practitioner, Community Outreach Worker, Community Liaison Worker, Attendant, Peer Support Worker, Specialist Practitioner (e.g., physician or nurse trained in substance use and mental health)
Sample Competency Profile:
| Core Competencies | Proficiency Level (1 to 4) |
|---|---|
| Adaptability and Flexibility | 3 |
| Analytical Thinking and Decision Making | 2 |
| Collaboration and Network Building | 2 |
| Continuous Learning | 2 |
| Creativity and Innovation | 2 |
| Culturally Safe and Anti-Oppressive Practice | 3 |
| Effective Communication | 3 |
| Ethical Conduct and Professionalism | 2 |
| Interpersonal Rapport | 3 |
| Person-Directed Care | 3 |
| Planning and Organizing | 2 |
| Self-Care | 3 |
| Self-Management | 2 |
Resources
Adapting the Proficiency Profiles
Systems Navigation
Description:
Assists individuals and their families with navigating complex and interrelated systems related to addressing substance use concerns and associated concerns. Operates as the first point of contact and advocates for the individual, their family or both to ensure that they can obtain appropriate services and supports.
Sample Job Titles:
Health Systems Navigator, Wellness Navigator, Community System Access Navigator, Patient Navigator
Sample Competency Profile:
| Core Competencies | Proficiency Level (1 to 4) |
|---|---|
| Adaptability and Flexibility | 3 |
| Analytical Thinking and Decision Making | 2 |
| Collaboration and Network Building | 3 |
| Continuous Learning | 2 |
| Creativity and Innovation | 3 |
| Culturally Safe and Anti-Oppressive Practice | 2 |
| Effective Communication | 3 |
| Ethical Conduct and Professionalism | 2 |
| Interpersonal Rapport | 3 |
| Person-Directed Care | 3 |
| Planning and Organizing | 3 |
| Self-Care | 2 |
| Self-Management | 2 |
Resources
Adapting the Proficiency Profiles
Withdrawal Management
Description:
Provides medical or non-medical support and withdrawal management services to individuals affected by substance use. Works with other professionals in the substance use field to create and deliver withdrawal management and associated treatment plans to meet the needs of individuals using services.
Sample Job Titles:
Withdrawal Management Worker, Withdrawal Management Nurse, Specialty Nurse, Withdrawal Management Counsellor, Attendant, Specialist Practitioner (e.g., physician or nurse trained in substance use and mental health)
Sample Competency Profile:
| Core Competencies | Proficiency Level (1 to 4) |
|---|---|
| Adaptability and Flexibility | 3 |
| Analytical Thinking and Decision Making | 2 |
| Continuous Learning | 2 |
| Culturally Safe and Anti-Oppressive Practice | 3 |
| Effective Communication | 3 |
| Ethical Conduct and Professionalism | 2 |
| Interpersonal Rapport | 3 |
| Person-Directed Care | 3 |
| Planning and Organizing | 3 |
| Self-Care | 3 |
| Self-Management | 3 |
| Self-Motivation | 3 |
| Teamwork and Cooperation | 2 |
Resources
Adapting the Proficiency Profiles
Interview Tool for Withdrawal Management
Performance Management Tool for Withdrawal Management (VI-50 to VI-57)